At BargainMart.in, we strive to ensure you have a satisfying shopping experience. We understand that occasionally, you might need to return a product. Please read our policy carefully to understand the terms and conditions for returns and refunds.
Eligibility for Return or Exchange:
We accept returns or exchanges only if more than 20% of the received product is either:
- Defective: This includes manufacturing faults, damages during transit (if clearly evident upon delivery and reported immediately), or products that are not functioning as intended.
- Different from what was ordered: This includes receiving the wrong product, wrong size, wrong color, or any other discrepancy from your original order.
Conditions for Return or Exchange:
To be eligible for a return or exchange, please ensure the following conditions are met:
- The issue (defect or discrepancy) must affect more than 20% of the product.
- You must notify us of the issue within 7 days of receiving the product. Please contact our customer support team at support@bargainmart.in or 9975333912 with your order details and clear photographic or video evidence of the defect or the incorrect item received.
- The product must be returned in its original packaging with all original tags, labels, accessories, and any accompanying documentation (such as manuals or warranty cards) intact.
- The product must be unused and in the same condition as you received it, except for the reported defect or discrepancy.
Return Process:
- Initiate a Return/Exchange Request: Contact our customer support team via email at support@bargainmart.in or phone at 9975333912 within 7 days of receiving your order. Please provide your order number, details of the issue, and clear photographic or video evidence.
- Review and Approval: Our customer support team will review your request and the provided evidence. If your return or exchange request meets our eligibility criteria, we will notify you of the approval and provide you with further instructions.
- Product Return: Depending on the nature of the product and the issue, we may arrange for a reverse pickup or request you to ship the product back to us at the address provided by our customer support team. Please ensure the product is securely packaged to prevent further damage during transit.
- Inspection: Once we receive the returned product, our quality control team will inspect it to verify the reported defect or discrepancy.
Refund or Exchange:
- Refund: If your return is approved, we will process your refund to the original payment method used for the purchase. Please allow 15 days for the refund to reflect in your account. The refund amount will be for the price of the product returned, excluding any original shipping charges.
- Exchange: If your exchange is approved and the requested replacement product is in stock, we will ship it to you within 15-30 days of receiving the returned product. If the replacement product is not in stock, we will offer you an alternative product of similar value or process a refund as per our refund policy.
Bargain Mart’s Right to Reject Returns or Refunds:
Bargain Mart reserves the right to refuse any return or refund request if:
- The issue affects less than or equal to 20% of the product.
- The return request is initiated after the stipulated timeframe of 15 days from the date of delivery.
- The product is not returned in its original condition, including packaging, tags, and accessories.
- The product shows signs of use, damage not reported upon delivery, or has been tampered with.
- The defect or damage is deemed to be caused by misuse or improper handling by the customer.
- The product falls under a non-returnable category (if any, these will be clearly mentioned on the product page).
Important Notes:
- Please ensure you carefully inspect your order upon delivery for any visible damage or discrepancies.
- We recommend taking an unboxing video to serve as evidence in case of any issues with your order.
- This return and refund policy is subject to change without prior notice. Please refer to the latest version on our website.
If you have any questions or concerns regarding our return and refund policy, please do not hesitate to contact our customer support team.
Thank you for shopping at BargainMart.in!